Surrey Pension Team makes every effort to ensure that the information on this website is accurate and up-to-date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on inaccurate material contained in this site. Links to other sites are provided for your convenience and do not imply Surrey Pension Fund's endorsement of them. We cannot be responsible for information contained on other sites.
What to do if things go wrong
We make every effort to get things right so you do not have any complaints. If you do have a complaint, please contact us so we can put things right as quickly as possible.
If we cannot resolve your complaint informally, we have a formal disputes procedure and you can log your complaint online.
The formal dispute procedure can also be found in the resources section.
Resources
MoneyHelper
At any time, if you are having difficulties in sorting out your complaint, you may wish to contact MoneyHelper. MoneyHelper can provide free advice and information to explain your rights and responsibilities.
Pensions Ombudsman
If you are not happy with the response to your complaint and MoneyHelper have not been able to help you, you can get in touch with the Pensions Ombudsman who can investigate your case.
Your feedback is important to us
If you have received excellent service from the pension fund, we'd love to hear from you.
Any compliments and general comments are appreciated, so don't hesitate to contact us.